Shipping policy

Local studio pickup in Ottawa
We offer pick-up in the Ottawa studio. Contact us at art@noemielcote.com to schedule a time.

Shipping
Once your commission, ready to hang painting or print is finished, it will be packed securely in a highly durable double-wall corrugated box. It will arrive at your door, ready to hang, right out of the box.
We will email you with a tracking number within 48 hours of your order shipping, and your artwork will arrive within 3-5 weeks of the ship date.

Damages
We ship worldwide on quality freight carriers and provide only the best protection for your new art. However, if you notice any damages you can refuse the shipment and it will be returned so we can file a claim. For a damaged print, we will provide a free reprint. For paintings, we will discuss the options, but we will need a few things from you in order for us to file the claim.

• Notify us within 2 days of receipt, including your order number.
• Take at least 3 pictures showing the damage to the box, the damage to the print, and the shipping label. A video is also welcomed.
• Send this information to art@noemielcote.com and please contact Noemie directly at 613-859-6130 from 9:00 AM - 6:00 PM  EST Toronto Time Zone.

We will take care of the rest!